Data Masking

CT Suite offers a feature that will mask specific types of data within Chat conversations. There are 2 types of data masking currently available: Profanity and Sensitive Data.

Profanity Masking

With this feature enabled, profanity will be masked by asterisk characters before it is added to the conversation.

Example Output:

Client Chat

Agent Panel

Sensitive Data Masking

With this feature enabled, sensitive data such as social security and credit card numbers (any number over 8 digits) will be masked by asterisks.

There are 2 ways your administrator can configure this masking - mask all, or allow last 4 digits to show.

Example Output for masking all:

Client Chat

Agent Panel: