About CT Suite Web Client User Guide
This guide documents the CT Suite Web Client features and tools.
Target Audience
The target audience for this manual is end users.
Information Provided
This guide will provide information on application Basics, Telephony controls, ACD Agent features, Multimedia widgets, and personalized settings.
Information not Provided
This guide will not cover the administration of the CT Web Client application. This guide does not cover business processes. The client is responsible for developing business processes.
Web Client Application
The CT Suite Web Client application provides Telephony, ACD Agent, Presence, Multimedia Channels such as Email, Chat, SMS and Open Queue (bring your own queue). This guide will cover your standard user features.