User Guide

About CT Suite Web Client User Guide

This guide documents the CT Suite Web Client features and tools.

Target Audience

The target audience for this manual is end users.

Information Provided

This guide will provide information on application Basics, Telephony controls, ACD Agent features, Multimedia widgets, and personalized settings.

Information not Provided

This guide will not cover the administration of the CT Web Client application. This guide does not cover business processes. The client is responsible for developing business processes.

Web Client Application

The CT Suite Web Client application provides Telephony, ACD Agent, Presence, Multimedia Channels such as Email, Chat, SMS and Open Queue (bring your own queue). This guide will cover your standard user features.