Click on the following buttons to issue these chat commands.
End: Ends the phantom call, blocks text-entry from agent and end consumer side. Leaves the work item open for the agent to add notes and Wrap Up.
Close: Ends the phantom call and closes the chat work item.
Transfer: Transfer a chat to another chat queue or agent
Send: Click to send the message in the conversation window (same as pressing ↵ / enter on the keyboard)
Copy : Copies the corresponding value to the user's clipboard *
*Additional screenshots of these tabs are displayed below
