Call List Details Report

The Call List Details Report shows a summary of completed call list items by list within the selected criteria. The results can be expanded to show the call list records that are included within the summary.

Select the following items to query, then click submit:

Site: Select site.
Call List: Select the call list.
In The Last: Select a time frame to automatically fill the Start and End date/time.
Start: Use this to enter an exact start date/time.
End: Use this to enter an exact end date/time.
Agent: Select an agent username from the pulldown list.
Customer: Enter the customer’s first or last name (full or partial).

The initial output shows the following summary data:

Report Heading	Description
Name	Name of call list.
Completed	Number of calls completed from the call list.
Total Time	Total length of time for calls completed.
Average	Average length of time for calls completed.

To view additional event data, click the up arrow to the left of the record you wish to expand.

Report Heading	Description
First Name	Customer first name.
Last Name	Customer last name.
Address	Customer address.
Work Number	Customer work number.
Start	Start time of call.
End	End time of call.
Duration	Duration of call.
User	Agent’s name.
Extension	Agent’s extension.
Computer	Agent’s computer name.
Disposition	Disposition of call.
Callback	Date/time callback was scheduled
CPN	CPN selected when dialing out

Last updated on