Emails Arrived Daily Report

The Arrived Daily Report shows a summary of email volume by hour for the selected day. The initial results are displayed as a total overall, and as totals for each mailbox. The report results can be expanded to show the emails that are included within the summary. Expand again to show the email details and event history for the selected email.

Select the following items to query, then click submit:

Site: Select Site.
Date: Enter date or select from popup calendar.
Mailbox: Choose the mailbox name or names from the pull-down menu.

The initial output will show the summary by hour:

Report Heading	Description
Name	Name of queue.
12AM-11PM (hourly increments)	Count of emails arrived in that hour.
Total	Total number of emails for day.

To view the emails included in the counts, click the up arrow to the left of the record you wish to expand.

Additional Fields	Description
ID	Email ID Number
From	Incoming email address
Subject	Email subject line
Created	Email create date/time
Status	State of the email at the time the report was generated*
Agent	Agent ID and name populates here if the email distributed to an agent

*Email Status Definitions are here

To view more details, click the up arrow to the left of the record you wish to expand. It will expand to show more information.

Resulting Screen tabs: Email, History

The following items can be viewed for each email.

Email Tab Screen	Description
ID	Email ID number
From	Incoming email address
To	Receiving email address
Subject	Email subject line
Direction	Email direction (i.e., inbound, or outbound)
Create Date	Email create date/time
Username	The agent’s Windows username
Body	Agent ID and name (from Avaya CM)

History Tab Screen	Description
Status	State of the email during event
Date	Date/time of event
Description	Description of event
Username	Avaya username associated with event
Agent	ACD Agent name and ID associated with event
Type	Type of event. i.e. "Historical" or "Note" Historical events are recorded automatically and include date/time of email creation, assigned station, etc. Notes are also viewed here. Notes are manually written and saved by the agent by clicking the Notes tab in the email.

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