POM CALL - PREDICTIVE

When the Avaya POM Server requires an Agent to talk with the customer it will deliver/bridge the customer on with the POM Agent over the “Nailed up” extension. The user will hear a “ziptone” and then the customer call is bridged. Once the call is wrapped up, the Predictive campaign will immediately deliver the next POM call to the Agent.

The user may now view the customer information, schedule callbacks and add to the do not call list if required (DNC) the user can also place the call on hold, transfer and conference to other POM Agents.