CT Suite Desktop User Guide
User Guides v3.x
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POM CALL – PREVIEW
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Preview calls are different from predictive in that the customer information is first made available to the Agent. The Agent can then review the customer information before clicking the “Call” button. Clicking the “Cancel” button signals to POM that the call will not be dialed and places the Agent in the Wrapup state.
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POM CALL – UPDATE CUSTOMER INFORMATIONCopyright @ 2021 Avaya Inc.
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