CT Suite Admin User Guide
User Guides v3.x
Admin User Guide
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POM tab 2
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• Enable Mask Sensitive Data: Prevents sensitive data such as SSN from being displayed on the agent’s screen.
• Disable Manual Dial: Disables agent’s ability to manually dial phone numbers.
• Sensitive Data Parameters: Enter the field names for masking sensitive data separated by a comma. Example: SSN,AccountNumber
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