COMPUTERS

When using hot seating the computers to phone extension mapping must be done, this section contains that mapping. If the hot seating setting is turned on in the template settings this table will be utilized to find the proper extension to load. It’s important that the computer hostname is entered correctly or else you may not have a match.

To use hot seating, you must first turn ON “Hot Seat” under the Agent Template settings/Agent1 tab as described in the Template section above.

When using hot seating the telephone extension is not required to be administered under the user profile.