CT Suite Admin User Guide
User Guides v3.x
Admin User Guide
Title
Message
Create new category
What is the title of your new category?
Edit page index title
What is the title of the page index?
Edit category
What is the new title of your category?
Edit link
What is the new title and URL of your link?
Chat tab
Copy Markdown
Open in ChatGPT
Open in Claude
• Enable Retrieve: Allows agent to take ownership of the chat work item displayed in the Work Item Live View web dashboard.
• Enable Attachment: Allows agent to send one or more files from a chat work item session.
• Enable Transfer: Allows agent to transfer a chat to another agent or back into the queue.
• Chat Disposition Group: Select the disposition group for the chat work item.
• Chat Force Disposition: Force agents to enter disposition info for each chat answered.
Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard
Last updated on
Next to read:
AUX tabCopyright @ 2021 Avaya Inc.
Discard Changes
Do you want to discard your current changes and overwrite with the template?
Archive Synced Block
Message
Create new Template
What is this template's title?
Delete Template
Message