AUX tab

• Enable AUX: On\Off decides if AUX is enabled

• Force Reason Code for Logout: On\Off decides if AUX code is forces when agent logs out

• AUX Group: Select the configured AUX group for the users

• Enable Poll Agent Status: On\Off decides if the CTS will poll the PBX for agent status – default is On

• Default AUX Code: Check PBX setting to find default AUX code i.e. 0

• Display AUX Button: On\Off decides if the AUX button will be visible in the CT Client

• Polling Interval Seconds: The frequency of PBX polling for Agent status – default is 30 seconds (poll intervals should be less (5 sec) when Agents use their phones to switch Agent ACD states.)

• Display ACW Button: On\Off decides if the ACW button will be visible in the CT Client