ADDING COMPUTERS

If the template is setup to use Hot seating the computer table must be maintained. This table maps the computer hostname to the phone extension of the user.

1: Login to CT Admin

2: Navigate to the Template where the computer will be created

3: Click the Add Computer button on the bottom right of the page

4: Complete the information.

Add Edit Hostname Extension:

• PC Hostname: The Computer hostname

• Agent Template: Enter the template

• Extension: The phone extension

5: Click the Save icon

Making changes to a computer entry is possible by simply clicking on the computer from the list, make the required change and click the save icon.

Deleting computers are done by selecting the computer from the list and the clicking the delete button on the bottom right of the form. You will be prompted before the deletion is made:

Last updated on