POM tab 1

• POM Server Group: POM Server group configured at server level under Site/Servers/POM

• Locale: Locale as configured on Avaya POM Server

• Zone: POM Zone as configured on Avaya POM Server

• Time Zone: Time Zone as configured on Avaya POM Server

• Enable Grid Changes: If set to Yes, the POM agent can optionally edit the contact information displayed on the grid view.

• Enable Do Not Call: If set to Yes, the POM agent can optionally added the contact work item to the Do Not Call list.

• Phone No Minimum Length: The minimum number of digits of the contact or outbound phone number.

• Redial Phone No Minimum Length: The minimum number of digits of a redial phone number.

Enable External Transfer: If set to Yes, the POM agent can optionally initiate an external call while handling POM contact work item.

• Enable Redial Entry: If set to Yes, the POM agent is can optionally redial the contact phone number.

• Field Sort Order: Enter one of more valid POM campaign fields to be used as the sort order of the contact field when displayed on the grid view.