Agent tab 2
• Show Auto Manual In: Display Auto-In and Manual-In radio buttons.
• My History: Yes = History tab visible in CT Client
• My Contacts: Yes = My Contacts tab visible in CT Client
• Enable Work Item Alert: If set to Yes, the alert window appears on the selected Work Item Screen Position. The alert window provides quick overview of the incoming work item (voice, email or chat).
• Work Item Display Seconds: If the Enable Work Item Alert is set to Yes, the number of seconds the work item alert window is visible. The default value is 10 seconds.
• Enable Work Item Context Store: If set to Yes, the CT Client button highlighted is available for the end user as an option to store the original voice call information in CTSuite. The original voice call information data elements such as ANI can be used to perform screen pop if the call is transferred to another CT Client end user.
• Work Item Context Expiry (Minutes): The number of minutes store the work item context voice call information in memory to make it available to CT Client application. This option is applicable if the Enable Work Item Context Store is set to Yes. The default value is 10 minutes.
• Work Item Screen Position: The position within the end user’s monitor screen to display the work item alert window. This option is applicable if the Enable Work Item Alert is set to Yes. The default value is Bottom Right.
• Query Agent ID Interval Seconds: The number of interval seconds to query the agent state. If the Agent functionality is enabled in CT Client, this setting must be provided. The default value is 5 seconds.
• Enable Authorization: Not applicable on the current release.
• Authorization Code: Not applicable on the current release.
• Calling Party Number Replacement: This feature is applicable if the CT Outbound Call List is deployed on your site. If set to Yes, it provides the Avaya Communication Manager ‘green’ feature (SA8481 Replace Calling Party Number with ASAI ANI). This allows the end user utilizing the CT Client application for CT Outbound Call List that is placing an outbound ISDN call to supply the Calling Party Number information associated with the outgoing call. This feature is available in Avaya Communication Manager 5.2.x and up and must be enabled via ‘change system-parameters special-applications’.
• Calling Party Number: The number to display when placing an outbound call via the CT Outbound Call List feature. This is applicable if Enable Calling Party Number Replacement is set to Yes.
• Outbound Call List Group: Select Outbound Call List Group to be assigned to the agent template.