Agent tab

• Agent: On\Off decides if the Agent tab is visible in CT Client

Note – Agent ID and Password are required when using Avaya POM Agent

• Agent ID: The Avaya ACD Agent ID

• Agent Password: The Avaya ACD Agent password

• Auto In: Auto or Manual ACD in.

• POM Agent: On\Off decides if the POM Agent is enabled for this user

• Email: On\Off decides if Media tab is visible in CT Client. Enables ability send and receive emails.

• Salesforce: On\Off decides if the Salesforce connector is enabled for this user

• Chat: Enable Chat widget for agent

Call List: On\Off decides if the Outbound tab is visible in CT Client. Allows the agent to view Call Lists for making outbound calls.

• Collaboration: Enable Collaboration widget for agent.