History Pane

Click the History tab to view your last 200 voice call records. Select a call record from the list to enable additional options.

  1. Search: Allows searching for incoming phone numbers.
  2. Call: Click to dial a number selected from the list.
  3. Delete: Click to delete a number selected from the list.
  4. Clear: Clears all history records.

UCID is the universal call ID assigned by Avaya

History Icons

A blue, upward pointing arrow is an outgoing call.

A red, downward pointing arrow is a missed inbound call.

A gray downward pointing arrow is an answered call.

Type to search, ESC to discard
Type to search, ESC to discard
Type to search, ESC to discard