Details Pane

Click the Details tab (if enabled by your CT Suite administrator) to view info for active (or latest) incoming call.

1. Line Number: Allows you to choose the line number you want to see the details for.

2. VDN: The VDN the current call arrived from.

3. Name: Name of the VDN.

4. Universal Call ID: Unique call identifier for active call.

5. Description: Description of the incoming VDN call.

6. Info: Additional information about the VDN.

7. Wrap Up: Allows predefined topics, subtopic, and values (dispositions) to be assigned to a call. You can also add custom notes in the Notes field. This applies only for queued calls. Direct inbound, outbound calls or station-to-station calls cannot be dispositioned.

8. Save: Click to save Wrap Up info (including notes).